Ticket resolution across channels — for existing zendesk suite customers.
Ticket resolution across channels
Existing Zendesk Suite customers
Days to weeks
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Pricing model from the October 2026 comparison matrix. Figures marked (est.) are triangulated from secondary sources, not vendor-published; (secondary) figures come from secondary reporting.
Landscape Report, October 2026 edition — §2.5.
Rebuilt AI agent layer resolving tickets autonomously across email, chat, voice, social, billed on outcomes; Copilot ($50/agent/mo) assists humans. Legacy "AI agents Essential" and bot-builder/intents were set to end service December 10, 2026 — but update 2026-10-14: Zendesk's current removal notice (as reported Oct 13–14, 2026 by trackers reading the live notice) no longer lists Dec 10 as the stop date; it now says Zendesk will auto-migrate remaining Essential agents in January 2027 and remaining legacy agents from February 2027, with some exceptions. Zendesk's About AI agents article still shows Dec 10, 2026 — treat Dec 10 as the safe planning deadline and the Jan/Feb auto-migration as the backstop. Legacy agents have been in maintenance mode (critical fixes only) since Aug 31, 2026. Who: existing Zendesk Suite customers (Team $55 → Professional $115 → Enterprise quote per agent/mo). Pricing (vendor-published, checked Sept 24, 2026): $1.50 per automated resolution committed / $2.00 pay-as-you-go; each seat earns a monthly resolution allowance ($2–$10 by plan, capped at $5,000/yr); overage auto-billed since January 2026. Integration: days to weeks on Zendesk. Gotchas: the meter rewards fewer successful resolutions — better agents mean bigger bills; legacy AI agents were originally set to stop working Dec 10, 2026 (now a Jan/Feb 2027 vendor auto-migration per the updated notice — see above).
Legacy bots: original EOL was Dec 10, 2026, but Zendesk's updated removal notice (reported Oct 13–14, 2026) now says Zendesk will auto-migrate remaining Essential agents in Jan 2027 and legacy agents from Feb 2027 — the About AI agents article still shows Dec 10, so treat Dec 10 as the safe deadline; meter rewards fewer resolutions
Source: AI Agent Comparison Matrix + Landscape Report (October 2026). Every price is dated to a source in the underlying research; vendor-reported figures are labeled as such.
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